Promaxis news-customer service


Promaxis’s finance team drives customer service from the cloud

The Promaxis team, across all its lines of business, prides itself on delivering hands-on and collaborative service. Everyone, to some degree, is in a front-line customer service role. This extends to the finance department. As with any other part of the business, it’s crucial to have the right tools for the job.

Last September, Promaxis replaced its old commercial-off-the-shelf accounting software with a much more versatile cloud-based system. All information relevant to a customer’s account that may have previously been scattered between that old system, an employee’s email inbox and a paper file is now consolidated for easy digital access by anyone, at any time, from anywhere.

The result? Much faster and responsive customer service and more streamlined and efficient operations.

For Chelsea Allen, an accounting clerk in Promaxis’s three-person finance department, Promaxis’s move to a cloud-based platform highlights the company’s focus on continuous improvement and making every employee a valued contributor to the team’s overall success.

She joined Promaxis straight out of college two-and-a-half years ago. Part of what makes working for the company so great is the open dialogue that makes it clear how her work contributes to Promaxis’s overall success. 

“Promaxis is great at reaching out to new grads and giving us opportunities for training and for growth to expand our skillsets,” Chelsea said. “The door is always open to the company president and CEO.”


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